Shoprite Pharmacy want to ensure total customer satisfaction and therefore, we are ready to help customers who are not satisfied with their purchases. This policy contains details on how you can return the medicines purchased online from our store and get a refund. Shoprite Pharmacy will handle your refund or return case in accordance with the terms and conditions mentioned in this return policy.

Shoprite Pharmacy Return Policy

Shoprite Pharmacy stocks sleeping pills, anti-anxiety medicines and pain killers and the law does not allow us to accept returns of medicines that fulfil the standards of quality and that were correctly filled and shipped by the company against an online order place by the customer. If you want to return your medicines to get a refund because your doctor has changed your treatment plan on the basis of your medical condition or due to any other reason, please note that Shoprite Pharmacy cannot accept returns of medicines that have been shipped by the company. We encourage you to follow your doctor’s instructions but we cannot offer you refund for a package that has left our storage facility, therefore, it is important that you consult your doctor before placing an order. If you want to return your package because you found it damaged, or if you have any concerns or queries related to returning the medicines you purchased online, please contact our Customer Care department from our Contact Us page.

Shoprite Pharmacy Refund Policy

As already stated, you cannot return medicines that
have left our storage facility. However, Shoprite Pharmacy acknowledges consumer
rights but it is not possible for us to restock medications that you have already
utilized, unless you are seeking a refund because they were damaged or faulty or because you didn’t find them to be of appropriate quality.
Shoprite Pharmacy has the right to reduce the amount you are entitled to
receive if your request for a goods return and refund is accepted. The amount that Shoprite Pharmacy might reduce depends on the value of the product. Please note that your personal information will be used
in accordance with the terms and conditions mentioned in our Privacy Policy to process your return or refund
request. If you have any queries about this process, or if you need further information, please contact our Customer
Care department from our Contact Us page or email us at .

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